Ambrose and Rose Ltd. customer privacy notice

 

Registered name: Briggate Travel, a trading name and brand of Ambrose and Rose Ltd

This privacy notice tells you what to expect us to do with your personal information.

 

Contact details

Telephone: +44 (0)7516 766404

Email: enquiries@briggatetravel.com

 

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details

• Date of birth

• Website user information (including user journeys and cookie tracking)

• Photographs or video recordings

• Identification documents

We collect or use the following information for service updates or marketing purposes:

• Names and contact details

 

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • Solely to arrange bookings with hotels, airlines, and other travel service providers.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

 

Where we get personal information from

• Directly from you

 

How long we keep information

We retain any personal information, such as date of birth, passport/ID, and any other data over and beyond name and email address for the duration of your booking period with us and up to 3 months after the date of your return from holiday with us. We may retain your data if you are a frequent traveller with us, or if you proceed to book another holiday with us within the 3-month period following your return date of your last holiday with us.

 

Who we share information with

 

Data processors

Travel organiser(s)

This data processor does the following activities for us: They may make or amend bookings with hotels, airlines and other travel service providers on behalf of the client.

 

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: Destination Management Companies, hotels, airlines, various

Category of recipient: Travel and Leisure

Country the personal information is sent to: Various

How the transfer complies with UK data protection law: Email

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: Destination Management Companies, hotels, airlines, various

Category of recipient: Travel and leisure

Country the personal information is sent to: Various

How the transfer complies with UK data protection law: email

 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: +44 (0)303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

 

Last updated

18 October 2024